Returns and Claims

Returns: Prior approval must be obtained from the Customer Service Department. Returns must be received within 14 days of obtaining merchandise and must be in original packaging. A 15% restocking free is assessed on all returns unless the merchandise is evaluated as defective or the result of our error.

Claims: claims, shortages, overages, incorrect stock or damaged merchandise must be reported to the Customer Service Department within 14 days of shipment. The invoice number will be needed to process the claim.

Customer Service Department
sales@artificialflowers.com